About menMD:
When it comes to your health, there is no “one GUY fits all solution.” While most online platforms are nothing more than a fancy algorithm, we run on a careful balance of people and tech, bringing you personal health assistants, timely articles, live events, and top-notch physicians. This tailored whole-health approach optimizes your life in the bedroom and beyond. This is our mission, a mission we take seriously and this is what we mean when we say, For the Good of Man.
Role & Responsibilities:
The Member Service Rep (MSR) is responsible for live chat and inbound calls with menMD members to assist them with starting new treatment plans and assisting with prescription renewals or any other issues MenMD members may need assistance with . Some outbound calls may be required as needed. The MSR position is core to the menMD belief that by offering our members knowledgeable and personable team members, we will both increase our customer order frequency and decrease customer churn.
MenMD is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, national origin, gender, gender identity, sexual orientation, disability, or veteran status.
Responsibilities
- Manage inbound member calls
- Manage live chat
- Assist members with prescription renewals
- Assist member with starting new treatment plans
Must Have
- Experience in a customer facing atmosphere
Nice to have
- Bilingual - Spanish and English
Our Product
How Do We Measure Success?
- Attendance
- Job Knowledge & Quality of Work
- Communication & Collaboration
- Initiative & Problem-Solving
- Wrap up times
- Lunch and break time adherence
- Order accuracy
- Call quality scores